Kris and Steve, I am calling you out boys. GET IN HERE!

[beetlemania]

I KNOW you 2 browse this board so grow a set and defend your selves here and now!

After weeks of badgering Steve and Kris (of CIP1 fame) to refund my $129.00 and having them, as when as other clerks, tell my that the part that I returned arrived fine and I would get a full refund, they only gave me HALF my money back!  The part was returned due to them giving me the wrong part number in the first place! 

The lying POS told me OVER and OVER on the phone and via email that the package was received OK and that my refund would be posted to my account “TODAY”.  Then without explanation, they give me only $66.60 and said that I “shipped the part back improperly.”  Bunch of crooks. 

NO WONDER the BBB has a pile of unresolved claims against you all that you all didnt even have the decency to respond to!  Add mine to the list.  Oh and add Visa and the Commonwealth's Attorney of VA to the list WHOM along with the State Corporation Commission (yes I have friends) is evaluating CIP for Fraud with criminal intent.  Its very possible that they could even prohibit you from doing any business in the state of VA if found guilty. Yes that IS possible!  That means that any shippment to the state would become a criminal act.  Think I am bluffing?  By now I am sure that you have already starting to see the paperwork hitting you mail box and know otherwise .  You guys cheated that wrong man this time.

I hope that my trust gets out and cost you guys 100 times the money that you STOLE from me you assclowns! (That's the price of doing BAD business)

 

[Bruce Tweddle]

I KNOW you 2 browse this board ........

They don't.

“shipped the part back improperly.” 

So was this item damaged during return shipping?

[beetlemania]

Nope, it was returned in the same packaging that it came it.  The shipping guy even did a visual for me and said everything "looked good"

[bugnut]

I'll be interested to see how this turns out, as I've never had a problem dealing with CIP.

What were the parts in question?

[ErikTheRed]

and said that I “shipped the part back improperly.”  Bunch of crooks. 

Sounds like somebody else I know. 

[Kafer_Mike]

Another "one post wonder" with an axe to grind. I've ordered quite a bit from CIP1 over the years and never had an issue with shipping or returns. I'd like to hear the other side of the story...

[bugnut]

Bueller? Bueller?

[ErikTheRed]

Another "one post wonder" with an axe to grind.

Yeah, I know what you mean.........seems several people have signed up here ONLY to post grief with a retailer. I think you should have alittle history or have expressed some interest in the forums before you use it as your personal bitching room to aire dirty laundry, kinda need to earn that right, ya know? Or am I being "elitist"?

[jgalka]

I too have ordered a "few" items from CIP.  I've only had two mix ups:
1 - sent me the wrong flywheel (don't ask how it happened; ordered  8 pin lightened got 4 pin stock?)
2 - sent me ball joint boots instead of tie rod boots.
In both cases they were EXCELLENT with my returns.  No problem, no hastle, not a penny extra.  They even let me keep the ball joint boots.

[beetlemania]

Yeah, I know what you mean.........seems several people have signed up here ONLY to post grief with a retailer. I think you should have alittle history or have expressed some interest in the forums before you use it as your personal bitching room to aire dirty laundry, kinda need to earn that right, ya know? Or am I being "elitist"?

Trust me, I did not JUST join, I am just not a post whore, I have been hanging back for a long time.  I feel that a site like this is the best place to let others know about a companies shadey practices.  It serves all of our interest.  I was also told that these 2 CIP guys browsed this site and since they wont return my messages, why not "take it outside" before the public where they can not hide?

I too have had some positive experiences with CIP in the past, this is not the first time I have dealt with them BUT you only have to screw me ONE TIME!  Without any real explanation, they just decided to keep my money and they will not even try to defend or justify their actions.  I have no idea what their issue is.  Honestly, I think that just I badgered them too much since they took so long to refund me and they got pissed and decided to stick it to me.

Don't take my word for it, this is from the BBB:

BBB Reliability Report

The Better Business Bureau®
Serving Alaska, Oregon and Western Washington
1000 Station Drive Suite 222
DuPont, WA 98327
(206) 431-2222
www.thebbb.org
 
California Import Parts
1124 Fir Ave PMB 108
Blaine, WA  98230
Telephone: (800) 313-3811

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report     
 BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB. 
   
 
Principal: Manager
Customer Contact: Manager - (800) 313-3811
File Open Date: November 2003
TOB Classification: Internet Shopping Services
BBB Membership: This company is not a member.

Additional DBA Names

Cip1
 
Marketplace Experience

Based on BBB files, this company has an unsatisfactory record     
 BBB Definition:

unsatisfactory  record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern     
 BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. 
   
 
 of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. 
   
 
 with the Bureau due to unanswered complaints. The company has resolved     
 BBB Definition:

resolved - The company resolved the complaint issues. 
   
 
 some complaints presented by the Bureau, however, the company did not respond to other complaints.

[veloracer]

Yeah, I know what you mean.........seems several people have signed up here ONLY to post grief with a retailer. I think you should have alittle history or have expressed some interest in the forums before you use it as your personal bitching room to aire dirty laundry, kinda need to earn that right, ya know? Or am I being "elitist"?

lol

[martin]

How long did you wait before returning the part. some companies will warranty "forever" but I doubt that CIP will, and they probably felt sorry for you when they gave you back half the money.

[beetlemania]

Not the case at all.  I got the RMA number within 10 days and returned it, unused, in the org packaging the next day.  I was told repeatedly that I would get a full refund and was told by their shipping/warhouse guy the the package came back fine.   Everything was well within their return policy

[Kafer_Mike]

I got the RMA number within 10 days and returned it, unused, in the org packaging the next day.  I was told repeatedly that I would get a full refund and was told by their shipping/warhouse guy the the package came back fine.   Everything was well within their return policy

If all is true, why you and why this transaction? There has to be more to the story...

[beetlemania]

If all is true, why you and why this transaction? There has to be more to the story...

I would love to hear their side of the story, unfurtunately they will not return my messages or reply to any of my posts.  Like I said, IF anything, I think I may have been a little TOO persistant in asking for my money back and they must have got annoyed and decided pull a power trip.  I dunno.  It seems real cut and dry from my perspective (obviously).  Its discouraging to see that there are still others out there that CIP (CANADIAN Import Parts) have yet to contact on the BBB site as well   Oh well I guess that is what Hell is for...

[martin]

Why is this story unbelievable?

[QuickKafer]

CIP1.com rocks!  I've bought A LOT of stuff for 3 cars from their catalog first and then later their site in the past 10 years.  I've screwed up and ordered the wrong part.  I've ordered a part that I didn't want (nothing wrong with it) when it arrived, and I've even had a wrong part shipped to me.  In everytime I need to return, things were resolved within 30 days of obtaining a RMA#.  Stuff that was my fault was charged a 20% restocking fee.  Stuff that was not my fault was returned and new parts shipped out to replace them.

They have been a great company to deal with.

The bottomline comes down to communication.  Somewhere, the 2 parties have had a miscommunication, and now the problem starts.  Where is the paper trail?  Forward them the email with RMA# on it where they told you that you would get 100% reimbursement.  

FWIW, posts like this do nothing to improve the quality of the CLF and usually come across as an embarrassment to the member that posts them, as well as bring CLF morale down.

I'm sorry you are having difficulties in working with CIP.  I hope you can resolve them in a way that all parties are satisfied.

Best Regards,
Scott Faivre

[ErikTheRed]

Never trust a company called "California Import Parts" doing business from Canada--- if their name is misleading and fraud, that should give you a clue about the business.

FWIW, posts like this do nothing to improve the quality of the CLF and usually come across as an embarrassment to the member that posts them, as well as bring CLF morale down.

I dunno man, I always disagree with this theory-- these forums are a great place to spread the word if there is dirty business going on. However, many times, the "dirty business" being reported is nothing more than a reasonable disagreement between customer and retailer, or a miscommunication like you say, or even just a jackass customer demanding the ridiculous then throwing a tantrum when he doesnt get his way. I say if you feel the need to post something negative, post it--- then let the replies from other forum members form an image of the company. For example, if a guy posts that Company X screwed him for $100, then 15 more people reply with similar stories, it might be a good idea to avoid Company X. But, if a guy were to report that Company Y screwed him for $100 and everyone that replies says "no way, Ive always had great service from them and never been screwed", then it might be reasonable to determine there is more to the story than the fella is telling and Company Y sounds OK. Or maybe his situation qualifies as a genuine, valid screwing, but maybe that retailer doesnt do it to every customer, everytime. Ive not had good luck at all with AC.Net, but many of you have-- so you decide.

When I went on my campaign to discredit Mofoco for the many shinanigans they pull and the ultra-crappy products they provide, MANY MANY people replied in total agreement--- Mofoco sucks butt, STAY AWAY!! Id like to think that most of the Mofoco stuff was helpful to many people and saved them a bunch of grief, or at least was a source of entertainment!

[QuickKafer]

Sure...  But the CLF had[/u] always been above this kind of crap.  Post this kind of stuff over on the samba in their "Rants" forum.  It's outta place here.

Scott Faivre

[martin]

I agree we need this like a hole in the head. People know where to shop already.

[Bruce Tweddle]

Never trust a company called "California Import Parts" doing business from Canada--- if their name is misleading and fraud, that should give you a clue about the business.

It is just a name.  One that was picked 25+ years ago when all their parts were "Imported" from "California".  In fact much of their inventory still is.

It is no more misleading than Coca-Cola.  No cocaine in their products.

[so67vw]

It is just a name.  One that was picked 25+ years ago when all their parts were "Imported" from "California".  In fact much of their inventory still is.

It is no more misleading than Coca-Cola.  No cocaine in their products.

There's no Cocaine in Coke??? Crap... I guess I'll have to switch from Jack and Coke to Wiskey and a dime bag.....

We order tons of stuff from CPI 1 and never had a problem..... In fact they take care of us very well.... At least they don't charge a ton for Shipping and handling like some do..... I paid $14 to ship a set of rocker studs to  Southern Oregon from Northern Ca. from a certain place that I don't even like to order from anymore....

[ErikTheRed]

It is just a name.  One that was picked 25+ years ago when all their parts were "Imported" from "California".  In fact much of their inventory still is.

I know Bruce, that was a joke. Ive ordered from CIP several times myself, no problems. In fact, way back in the day, they went out of their way to get me a set of Weld wheels (at a reasonable price) that they didnt even stock or normally sell.

[beetlemania]

I know its a Fkn rant and it sounds hard to believe but I really thought that if they wouldn’t talk to me anymore that I may be able to shame them into talking to me.  I agree it sounds hard to believe... I cannot believe that a retailer can arbitrarily decide to keep my money like this and get away with it.  I am a 40 year old VP at a major national bank, why would a lie or even sweat over $63?  This has become a matter of principal to me. 

Hell I have spent at least 20k with Summit Racing over the last 18 years restoring a GTO, and building 3 drag mustangs and have never been lied to or robbed.  In fact when I asked them why they were would not return shipping cost for their mistake like Summit at one point, they said that Summit was much bigger and they were too small to be like them.  (Hmmmm I wonder WHY Summit grew so large and successful....hmmm)l

I just hope the Commonwealths Attorney has some luck.I am out, as for the haters, put you in my shoes. The way that I look at it, These pricks stole money from my kids..

[QuickKafer]