Now THAT is customer service! Very stand up of you to admit a flaw and ensure it is corrected.
FWIW, I understand there could be variation in how the castings are drilled/tapped. If the threads were cut to the top of the boss, the 10mm-long bolt would be long enough. But with threads recessed .100" in the bore of the boss (at least in my castings), there were not enough threads engaged with the provided bolts. Those who already have the end-castings should check to see if they're just hanging on by a few threads.
Only other thing I see could be done is replace this gentlemans end castings as his now have stripped threads. Good Job guys!
Mark's pledge to address the issue on their existing inventory is more than fine for me. I applaud those efforts. However, I have welded and match-ported my end-castings, so replacing them would be a larger inconvenience than repairing them. I have a couple of options (leaning towards either a steel insert or a stud) which are cheap and easy, so I'm good
